Southern Highlands Dental Implants And Cosmetic Centre

Privacy Policy

At Southern Highlands Dental Implants and Cosmetic Centre ("we", "our", "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

    Full name

    Date of birth

    Contact details (e.g. address, phone number, email)

    Medical history and dental records

    Medicare or private health insurance information

    Payment and billing details

    Emergency contact information

    Information you provide via forms, email, or through our website

We only collect personal information that is necessary for us to deliver quality dental care and meet our legal obligations.

2. How We Collect Your Information

We collect personal information directly from you when you:

    Visit our clinic

    Book an appointment online or over the phone

    Complete a medical history or consent form

    Contact us via email, phone, or our website

    Provide information during consultations and treatments

We may also receive information from other healthcare providers, insurers, or your authorised representatives with your consent.

3. How We Use Your Information

We use your personal information to:

    Provide high-quality dental care and treatments

    Maintain accurate health records

    Schedule and manage appointments

    Process payments and health insurance claims

    Communicate with you regarding your care

    Comply with legal and regulatory requirements

We may also use your information (with your consent) for follow-up reminders, newsletters, or promotional content.

4. Disclosure of Personal Information

We may disclose your personal information to:

    Other healthcare professionals involved in your treatment

    Health insurance providers

    Regulatory or government authorities where required by law

    Our trusted service providers (e.g. IT or billing support), under strict confidentiality agreements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Storage and Security

We are committed to protecting your personal information. All records are stored securely, either electronically on password-protected systems or in locked physical files. Only authorised personnel have access to your information.

We take reasonable steps to safeguard against misuse, interference, loss, unauthorised access, modification, or disclosure.

6. Access and Correction

You have the right to access your personal information held by us and to request corrections if you believe it is inaccurate or incomplete.

To request access or corrections, please contact us using the details provided at the bottom of this policy. We will respond within a reasonable time.

7. Website and Cookies

When you visit our website, we may collect non-identifiable data such as your IP address, browser type, and browsing behaviour. This information helps us improve our site performance and user experience.

Cookies may be used to remember preferences and enhance navigation. You can choose to disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any website you visit.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on our website.

10. Contact Us

If you have any questions, concerns, or complaints about our privacy practices, or if you would like to access or update your personal information, please contact us.